Terms of Service
Updated 10/31/19.
1. Terms
By accessing the website at https://sellersmile.com, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and service. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on SellerSmile’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on SellerSmile’s website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by SellerSmile at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on SellerSmile’s website are provided on an ‘as is’ basis. SellerSmile makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, SellerSmile does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall SellerSmile or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on SellerSmile’s website, even if SellerSmile or a SellerSmile authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on SellerSmile’s website could include technical, typographical, or photographic errors. SellerSmile does not warrant that any of the materials on its website are accurate, complete or current. SellerSmile may make changes to the materials contained on its website at any time without notice. However, SellerSmile does not make any commitment to update the materials.
6. Links
SellerSmile has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by SellerSmile of the site. Use of any such linked website is at the user’s own risk.
7. Modifications
SellerSmile may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Georgia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
9. Responsibility
A key component in a strong customer service strategy is the continued empowerment of your customer service team. Depending on your customer service policies, the SellerSmile team may need to defer to your action in specific scenarios. To help ensure an excellent shopping experience for your buyers, it is highly important to prevent delays and bottlenecks where possible. SellerSmile limits pending customer escalations to a maximum of 14 days. This means that if SellerSmile needs to defer a customer’s issue to you or someone on your team, we will wait up to 14 days for a response. If we have not received a response after 14 days, our team will take steps toward an appropriate action to help your buyer. This may include, but is not limited to, offering the buyer a refund, replacement or other appropriate resolution based on the customer’s issue.
Even though SellerSmile works hard to improve your business, we are not ultimately responsible for monitoring marketplace metrics or important account notifications, even when they pertaining to shipments or product defects. SellerSmile is not responsible or liable in any way for account suspensions. Ultimate responsibility for any seller account still is on the seller and business owner/s, if there are any violations of their seller performance metrics.
10. Interaction Volume.
Your customer service volume may fluctuate throughout the year. Your SellerSmile subscription includes an allotted threshold of emails per day. If/when we reach that limit, we will not stop replying to your buyers. We will continue helping each of them as we normally would. Typically, the volume of customer service interactions exhibits transient fluctuations from day-to-day. SellerSmile will only revisit your subscription needs if the volume significantly changes and remains consistently at a different volume for more than two weeks. For instance, if your volume increases beyond the threshold of your plan allotment for longer than two weeks, SellerSmile may approach increasing your subscription to ensure we have the proper team resources dedicated to your customer service needs. We aim to ensure your monthly subscription is priced at a rate that is fair for your business and our team. A fair rate provides us the ability to hire agents when necessary, pay our team fairly, and continuously make improvements with our software and processes. This, in turn, improves your customers’ experience through improved response time and response quality with your customers.
Questions? contact (at) sellersmile.com