Introduction to Email Authentication
It takes only three text records to protect your email domain from bad actors! Today, we're delving into the world of email authentication, a critical component of safeguarding your online presence…
What is Customer Service?
Welcome to "Keep Smiling: The E-commerce Customer Experience podcast!" In this episode, Tygh Walters, the CEO of SellerSmile, delves into the core of customer service, how key organizations define it…
Better Email Security& Deliverability with DKIM, SPF & DMARC Authentication
Introduction Modern email authentication and security Sending and receiving secure email is more important now than ever! Spammers, scammers, spoofers, and phishers can cause serious damage to individuals and businesses and…
Amazon Seller’s Guide to Customer Questions & Answers
Introduction This guide is for Amazon sellers and customer service teams that want deeper insight into and greater visibility for their products through Amazon’s “Customer Questions & Answers” feature. At…
A Career in Customer Service with Jace of SellerSmile
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
E-Commerce Customer Service Holiday Season Survival Guide; 7 Tips for Customer Success in Q4
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
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9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them
9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]
Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
How to Prevent Negative Amazon Reviews Through Listing Optimizations
How to Prevent Negative Amazon Reviews Through Listing Optimizations
Amazon reviews directly impact shopper conversion rates and product placement on the search engine results page (SERP), making them incredibly important for Amazon success. Strategies for gaining positive reviews often…
Ep. 014 – Online Reputation Management for Your E-Commerce Brand
Subscribe on: iTunes | Stitcher | Google | Spotify Shoppers are looking for evidence of a good experience and what your past customers are saying about you can make all the difference. Sellers that…
Amazon’s New “Customer Reviews” Dashboard: Manage Your Product Reviews Right From Seller Central
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…