Subscribe & review on iTunes | Stitcher | Google Play | Spotify This is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. In part 2, we continue our discussion about brick-and-mortar vs e-commerce customer service. If you missed it, listen to Part 1 first.As an e-commerce seller, you…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Customer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for…
This is our first e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Subscribe on: iTunes | Stitcher …
Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is…
A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers.At the same time, there’s…
Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode,…
[UPDATE 6/7/23: public replies to reviews are no longer supported by Amazon] Today’s episode is the second in a two-part series about Customer service on Amazon. Listen to Part 1 first! Show…
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…