Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Amazon announces an official update to their Communication Guidelines, effective November 6th, 2020. These updates will change communication between sellers and Amazon buyers, influencing the…
“Walmart Expands Its eCommerce Marketplace to More Small Businesses” June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace: Article.Operations that meet Walmart Seller Performance Standards. “Walmart’s key measures of quality…
In this episode, we cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19. Have a solution for growing your team. Exercise full transparency. Invest…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup,…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. In part 2, we continue our discussion about brick-and-mortar vs e-commerce customer service. If you missed it, listen to Part 1 first.As an e-commerce seller, you…
Amazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode,…
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…
Michael and I are business partners, we started our e-commerce customer service agency, SellerSmile, in 2017 and since then we’ve provided customer service solutions for Amazon and e-commerce sellers. Today,…
If you’re reading this post, you’ve likely come across a live chat widget as you browsed online before today. In fact, you may have even seen ours on https://www.sellersmile.com/.Some shoppers enjoy…
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products…