Listen Watch https://youtu.be/UlZRz1pqq30 Timestamps & topics 00:00 - Introduction03:50 - Selling FreeUp through Founding EcomBalance06:15 - Nathan & His Passion forCustomer Service via Firestone10:50 - How EcomBalance Works with Clients14:40…
Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://www.sellersmile.com, the same one you’re currently reading from! This led me to consider…
Introduction According to Wikipedia, the concept of customer journey mapping was first introduced by a group of consultants from the UK in 1998. Source and an idea that I was…
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
Meet Yasine, he travels the world (Portugal, Spain, Morocco and more) while working remote as a Customer Experience Project Manager at SellerSmile. He earned his master’s degree during the COVID…
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
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Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
Subscribe on: iTunes | Stitcher | Google | SpotifyTygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working…