How Far is too Far? Finding the Balance Between Generous Customer Policies and Sound Business Practices

What is the monetary value of a positive customer service experience? It’s a question that has often been considered but just as often ends up unanswered for sellers. How do…

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Amazon’s Classic Seller Central Buyer-Seller Messaging is Going Away; What Sellers Need to Know

Sometime in May 2018, our team noticed that Amazon announced through Seller Central that they’re making a one-way transition to a new interface. The classic interface will officially be replaced…

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