8 Shopify Apps to Improve your Customer Service in 2023
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
A Career in Customer Service with Jace of SellerSmile
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
E-Commerce Customer Service Holiday Season Survival Guide; 7 Tips for Customer Success in Q4
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
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9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them
9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]
Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
Contact Amazon Buyers from Customer Reviews on the Brand Dashboard
Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June…
X-Cart & Tyler Henderson; Customer Experience Spotlight
X-Cart & Tyler Henderson; Customer Experience Spotlight
Subscribe on: iTunes | Stitcher | Google | SpotifyTygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working…
Blog - Ask This 1 Question to Improve Customer Loyalty; Net Promoter Score B - SellerSmile
Ask This 1 Question to Improve Customer Loyalty; Net Promoter Score
"How likely are you to recommend us to a friend or colleague?" That’s it! That’s the one question you need to ask to measure and improve your customers’ loyalty. Let’s…
Ep. 025 - COVID-19 Update_ FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20) (1)
COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special…
Ep. 023 – Changes to Amazon Product Reviews + Customer Service Rating (beta)
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes…
Ep. 018 – CX Spotlight with Dr. Ryan Hamilton
In our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University in Atlanta, Georgia. In this conversation, we…