What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June…
Amazon reviews directly impact shopper conversion rates and product placement on the search engine results page (SERP), making them incredibly important for Amazon success. Strategies for gaining positive reviews often…
"How likely are you to recommend us to a friend or colleague?" That’s it! That’s the one question you need to ask to measure and improve your customers’ loyalty. Let’s…
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
If you’re reading this post, you’ve likely come across a live chat widget as you browsed online before today. In fact, you may have even seen ours on https://www.sellersmile.com/.Some shoppers enjoy…
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and…
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.…
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products…
Hey there! This is an article about outsourcing your Shopify store’s customer support. If you’re looking to contact Shopify themselves or Shopify's Customer Service, you may contact them by calling 1 (855)…
What are the unique advantages and disadvantages of remote work? As a remote team ourselves, we recognize that there are certainly both factors at play. While we wouldn’t have it…