Subscribe & review on iTunes | Stitcher | Google Play | Spotify This is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for…
This is our first e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Subscribe on: iTunes | Stitcher …
[UPDATE 6/7/23: public replies to reviews are no longer supported by Amazon] Today’s episode is the second in a two-part series about Customer service on Amazon. Listen to Part 1 first! Show…
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…
Michael and I are business partners, we started our e-commerce customer service agency, SellerSmile, in 2017 and since then we’ve provided customer service solutions for Amazon and e-commerce sellers. Today,…
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and…
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.…
Shopify is a gateway to your off-Amazon strategy When SellerSmile first got started, it was a niche agency for Amazon sellers, managing their Amazon inboxes in Seller Central. We used…