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Keep Smiling: The E-Commerce Customer Experience Podcast

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Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence… We’ll discuss what matters today and what you can do to build a better e-commerce business.

Digital Nomading with Yasine Honerkamp of SellerSmile

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Title of webinar and headshots of hosts

9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]

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Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust

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X-Cart & Tyler Henderson; Customer Experience Spotlight

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Ep. 028 - Amazon Communication Guidelines Update (November, 2020)_ “Permitted Messages” and Formatting

Amazon Communication Guidelines Update (November 2020)

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Shopify + Walmart Partnership and eCommerce Marketplace Expansion

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Ep. 026 - The Top 5 Lessons Learned from COVID-19 (1)

Top 5 Lessons Learned from COVID-19

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COVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)

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COVID-19 Outbreak and Strategies for Amazon and Online Customer Service (3-17-20)

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Ep. 023 – Changes to Amazon Product Reviews + Customer Service Rating (beta)

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