Customer Service Reporting by SellerSmile
Responding to your customers’ emails is one phase of customer service. The often-neglected side is monitoring and managing by the metrics that your business activity produces, including product reviews, feedback ratings, and more.
SellerSmile is a full service agency. While we can act as your customer support team (see those services here), we also specialize in helping sellers run their businesses by providing them with actionable insights from common sources of customer data.
Data to make informed decisions
Managers rely on data to inform action. Customers provide a ton of data. Let it guide you to improve your customer experience.
See your data interpreted by experts
We contextualize the customer activity your store receives so you can understand what to do next to improve!
Reveal hidden opportunities
Catch low-performing products before too many customers do. Discover ideas for new products or iterations.
Example reports
What can we produce reports on?
- Product reviews
- Seller feedback
- Sales reports/ sales projections
- Gross profit reports
- Statistical and comparative reports
- Root-cause analysis
- Sales pattern reports (seasonality)
How can we provide reports?
- Any cadence: daily, weekly, monthly, quarterly?
- One-off projects or a recurring subscription
- Meetings with SellerSmile to review data, insights, and strategy
- Live, custom dashboards
Client testimonials
