This is our first e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Subscribe on: iTunes | Stitcher …
Companies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is…
A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers.At the same time, there’s…
[UPDATE 6/7/23: public replies to reviews are no longer supported by Amazon] Today’s episode is the second in a two-part series about Customer service on Amazon. Listen to Part 1 first! Show…
Today’s episode is the first in a two-part series about customer service on Amazon. Listen to Part 2 next! Show outline: What is the true meaning of Customer Service on Amazon?The touch…
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, "Contact Amazon Buyers from Customer Reviews…
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and…
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.…
Shopify is a gateway to your off-Amazon strategy When SellerSmile first got started, it was a niche agency for Amazon sellers, managing their Amazon inboxes in Seller Central. We used…
Download the ebook version: The Amazon Customer Service Holiday Survival Guide (.PDF 393 Kb). Listen to the audio version: Introduction The holiday season in the US can feel like a whirlwind…