Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/17/20) We review how the recent COVID-19 outbreak and related changes are affecting our clients’ e-commerce businesses, plus, ways to prepare your support team…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. (3:50) 1 million Businesses…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Tygh reviews the 2019 Holiday Guide made by Amazon to help sellers prepare for the busy season this year… featuring a screen share and a festive costume! …
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. How we found out about the Brand Messaging pilot One of our clients received an invitation from Amazon to participate. What we know about Brand…
Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019. Subscribe & review on iTunes | Stitcher | Google Play | Spotify (2:21) FBA repackaging…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup,…
Subscribe & review on iTunes | Stitcher | Google | Spotify SellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed “7 Amazon FBA Customer Service Tips for Prime Day.” This…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Over a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for…