8 Shopify Apps to Improve your Customer Service in 2023
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and…
A Career in Customer Service with Jace of SellerSmile
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
Digital Nomading with Yasine Honerkamp of SellerSmile
Meet Yasine, he travels the world (Portugal, Spain, Morocco and more) while working remote as a Customer Experience Project Manager at SellerSmile. He earned his master’s degree during the COVID…
How to Process Buyer-initiated Cancelation Requests on Amazon
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was…
E-Commerce Customer Service Holiday Season Survival Guide; 7 Tips for Customer Success in Q4
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction Holiday Tip #1 - Expect to Be Busy, Busy, Busy Holiday Tip #2 - Prepare for More…
![Read more about the article 9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]](https://www.sellersmile.com/wp-content/uploads/2021/09/600x315-POST.jpg)
9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them
9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]
Subscribe on: iTunes | Stitcher | Google | SpotifyLearn More About Kaspien at https://www.kaspien.com.Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and…
Contact Amazon Buyers from Customer Reviews on the Brand Dashboard
Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June…
Amazon Communication Guidelines Update (November 2020)
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Amazon announces an official update to their Communication Guidelines, effective November 6th, 2020. These updates will change communication between sellers and Amazon buyers, influencing the…
Ep. 024 - The COVID-19 Outbreak and Strategies for Online Customer Service (Update 3-17-20) (2)
COVID-19 Outbreak and Strategies for Amazon and Online Customer Service (3-17-20)
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. (Updated 3/17/20) We review how the recent COVID-19 outbreak and related changes are affecting our clients’ e-commerce businesses, plus, ways to prepare your support team…
Ep. 021 – 2019 Amazon Holiday Guide Review
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Tygh reviews the 2019 Holiday Guide made by Amazon to help sellers prepare for the busy season this year… featuring a screen share and a festive costume! …