Welcome back to "Keep Smiling: The E-commerce Customer Experience Podcast"! I'm Tygh Walters, your host and the owner of SellerSmile, your e-commerce customer service team since 2017.Today, we're discussing trademarks…
Introduction Modern email authentication and security Sending and receiving secure email is more important now than ever! Spammers, scammers, spoofers, and phishers can cause serious damage to individuals and businesses and…
Introduction As an e-commerce customer service agency, we understand how inventory mis-management can become a significant source of poor customer experiences, inbound communications, and lost money. Running out of stock…
Listen to our full conversation: After building Conversio & WooCommerce, Adii is leading a company called Cogsy, making inventory management and financial tools for Shopify and Amazon sellers.In this conversation…
Introduction Recently, the SellerSmile team spent time investigating and improving the performance of our own website, at https://www.sellersmile.com, the same one you’re currently reading from! This led me to consider…
Introduction According to Wikipedia, the concept of customer journey mapping was first introduced by a group of consultants from the UK in 1998. Source and an idea that I was…
“We were all exhausted, mentally, physically, emotionally... it was really tough.”During the height of the pandemic, Jace’s routine was disrupted when her family had to stay home from work and…
Subscribe on: iTunes | Stitcher | Google | SpotifyTygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working…
In this episode, we cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19. Have a solution for growing your team. Exercise full transparency. Invest…
In our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University in Atlanta, Georgia. In this conversation, we…