Introduction In April 2023, a family-owned business renowned for its direct-to-consumer sales on Shopify sought to tackle the growing pains associated with their customer service. Following an exponential increase in
Ask This 1 Question to Improve Customer Loyalty; Net Promoter Score
“How likely are you to recommend us to a friend or colleague?” That’s it! That’s the one question you need to ask to measure and improve your customers’ loyalty. Let’s
Amazon’s New “Customer Reviews” Dashboard: Manage Your Product Reviews Right From Seller Central
Subscribe on: iTunes | Stitcher | Google | Spotify UPDATE: In June 2021, Amazon now allows sellers to send direct messages to reviews/buyers. Read more in our full post, “Contact Amazon Buyers from Customer Reviews
Live Chat: The Race to a Resolution
If you’re reading this post, you’ve likely come across a live chat widget as you browsed online before today. In fact, you may have even seen ours on https://www.sellersmile.com/. Some shoppers
Templated Messaging: New Beta Feature in Amazon Buyer-Seller Messaging and the Top 3 Takeaways
As a customer service agency for Amazon and e-commerce sellers, we pay close attention to each change Amazon makes to the Buyer-Seller Messaging platform. We watch for beta tests and
Reputation Management: How to Get the Most Out of Your Product Reviews and Customer Feedback
“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman Not too long ago, online retail was a very different place.
5 Steps to Effectively Outsource Your E-Commerce Customer Service
Estimated read time: 15 minutes. E-Commerce and outsourcing The continued rise of e-commerce in the early 21st century marks an ever-changing shopping experience. The selection of the entire world’s products
ABOUT THE AUTHOR
Tygh has built and managed e-commerce customer service teams since 2015. He writes about how to create exceptional experiences in the age of online shopping.
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