Welcome back to “Keep Smiling: The E-commerce Customer Experience Podcast”! I’m Tygh Walters, your host and the owner of SellerSmile, your e-commerce customer service team since 2017. Today, we’re discussing
8 Shopify Apps to Improve your Customer Service in 2023
Reminder: SellerSmile sees Shopify apps as helpful tools that can extend your support team’s capabilities and not as a replacement for good customer service. It’s still up to you and
How to Process Buyer-initiated Cancelation Requests on Amazon
UPDATE June 6th, 2022: In Q1 2022, Amazon published a news article entitled, “Upcoming changes to the buyer-initiated order cancelation process.” The release date for this new cancellation process was
E-Commerce Customer Service Holiday Season Survival Guide; 7 Tips for Customer Success in Q4
© 2021 SellerSmile Link to download the eBook version. TABLE OF CONTENTS Introduction As an e-commerce customer service team since 2017, we have firsthand experience with how the holiday shopping
Contact Amazon Buyers from Customer Reviews on the Brand Dashboard; Resolve Critical Issues and Build Trust
What’s the update? Amazon sellers that have enrolled in Brand Registry can now communicate directly with buyers that left their brand a critical review. This update was released in June
How to Prevent Negative Amazon Reviews Through Listing Optimizations
Amazon reviews directly impact shopper conversion rates and product placement on the search engine results page (SERP), making them incredibly important for Amazon success. Strategies for gaining positive reviews often
Ask This 1 Question to Improve Customer Loyalty; Net Promoter Score
“How likely are you to recommend us to a friend or colleague?” That’s it! That’s the one question you need to ask to measure and improve your customers’ loyalty. Let’s
ABOUT THE AUTHOR
Tygh has built and managed e-commerce customer service teams since 2015. He writes about how to create exceptional experiences in the age of online shopping.
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