Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. (3:50) 1 million Businesses…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Tygh reviews the 2019 Holiday Guide made by Amazon to help sellers prepare for the busy season this year… featuring a screen share and a festive costume! …
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. How we found out about the Brand Messaging pilot One of our clients received an invitation from Amazon to participate. What we know about Brand…
Today’s episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019. Subscribe & review on iTunes | Stitcher | Google Play | Spotify (2:21) FBA repackaging…
In our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University in Atlanta, Georgia. In this conversation, we…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify In this episode, we talk about the emotional side of customer service with long-time colleague, Shannon Roddy. We discuss customer service through the lens of…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify. Today’s episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup,…
Subscribe & review on iTunes | Stitcher | Google Play | Spotify In our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users’ customers, and…
Subscribe on: iTunes | Stitcher | Google | Spotify Shoppers are looking for evidence of a good experience and what your past customers are saying about you can make all the difference. Sellers that…