9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them [Webinar]

Title of webinar and headshots of hosts

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Learn More About Kaspien at https://www.kaspien.com.

Welcome to another episode! Tygh here. Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They’re wonderful people and know a ton about Amazon customer service!

Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation.
 
The title of the webinar was “9 Customer Service Mistakes Amazon Sellers Make & How to Avoid Them”
 
When brainstorming the topic for this webinar, we understood the size or the depth a mistake can be characterized by:
  • The damage it causes… (profit, reputation, or seller ratings)
  • What makes customers the angriest? (returns, cancellations, and low-star reviews)
  • The amount of benefit that is lost or otherwise not seized. (Greater sales, word of mouth, good reputation)
Stay on for the end, we field a few questions from the audience during the Q&A section.
The podcast audio is an abridged version edited to save time. If you prefer the full video version with slides/visual, click on the YouTube video below.
 
Enjoy the webinar! 

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