Listen
Watch
Timestamps & topics
- 00:00 – Introduction
- 03:50 – Selling FreeUp through Founding EcomBalance
- 06:15 – Nathan & His Passion for
- Customer Service via Firestone
- 10:50 – How EcomBalance Works with Clients
- 14:40 – Serious Entrepreneurs Hire Bookkeeping Day 1
- 17:30 – Monthly metrics; what to do
- 18:46 – What does a typical EcomBalance Client Look Like?
- 19:39 – Does EcomBalance Work with International Sellers?
- 21:25 – E-commerce vs. non-e-com business?
- 23:19 – How has EcomBalance Changed Since it Started?
- 26:16 – Nathan’s Take on Becoming a Foster Parent
- 28:50 – What’s Next for EcomBalance?
- 30:00 – Closing remarks
Background
I first heard about Nathan Hirsch back when he was running FreeUp, before their acquisition.
At the time, I was working for a software company and we were rapidly expanding an area of business. FreeUp was a ready source of talented contractors with vetted e-commerce skills. We found a pair of experts that bolstered our team, allowing us to accept more client work. It was exactly what we needed at the time.
Months later, after launching SellerSmile, I had the opportunity to participate in FreeUp from the other side, as a service provider. We were contracted by a merchant looking for help organizing (not replacing) their existing customer service team, tools, and processes. We won some more business and the client was happy too. Nathan and his parter, Connor Gillivan, created a great experience for both sides.
In my conversation with Nathan, we discuss what he’s up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent!
Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone. He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies.
Enjoy my conversation with Nathan Hirsch!
Special Offers
EcomBalance
Need bookkeeping services for your e-commerce business?
EcomBalance is on a mission to help e-commerce businesses master their monthly bookkeeping so they can make smarter decisions with better information.
Create an EcomBalance account with this link and mention the “Keep Smiling” podcast to receive 2 months free, plus SellerSmile will receive a referral bonus at no extra cost to you.
Outsource School
Need expert guidance on growing and training your team?
Learn the hiring process that Nathan Hirsch uses to scale his online companies. A step-by-step process on how to hire excellent virtual assistants and freelancers, covering the interview, onboarding, training, and management.
Try Outsource School with this link and you’ll receive 30% off and SellerSmile will receive a referral commission at no cost to you.
