Your Outsourced E-Commerce Customer Service Team
SellerSmile is your one-stop customer service solution for all your e-commerce channels, including Amazon, Shopify, eBay, Walmart, and more. Outsource with confidence to a caring team of customer experience experts.
Reduce the costs of hiring employees or a team of VAs. Flexible and custom-tailored pricing. No obligation, no hidden fees.
Worry-free coverage seven days per week. Access to a scalable team of customer service experts without having to hire, train and manage.
Grow your sales with a comprehensive customer experience strategy informed by data from customer feedback.
Your customers will receive the best online shopping experience from a multilingual team with exceptional grammar and fast response times.
Offer Human-Centered Customer Service
We start with the customer and work backwards practicing empathetic and conscientious service. We’re all human, and we live busy lives. At the core of every issue, we believe that buyers want to get from point A to point B as quickly as possible and have any challenges resolved in an efficient manner. Inspire brand advocates and smiling customers with dedicated, personal support.
Simple, like smiling
1. Start a free trial
During your no-obligation 7-day free trial, we’ll work closely with you to learn more about your business in order to understand how we can provide superior service.
2. Tell us about your business
Complete your onboarding questionnaire and we’ll build and maintain your first operating manual. From your brand voice to your standard operating procedures, this document includes everything your e-commerce customer service team will need to be successful.
3. Ready to start smiling?
At the end of your trial, we’ll design a personalized and transparent monthly plan for your customer service needs. Now you can have your cake and eat it too! Step away to focus on your business and move towards a better customer experience.
About Us
SellerSmile is a group of empathetic, patient, techy nerds who love the remote lifestyle. From medical equipment to outdoor gear, our team has provided outstanding customer experiences to thousands of buyers since 2017. Aspiring to be highly organized and the most informed about international e-commerce and customer service trends. We enable our clients to grow their businesses and achieve their goals.
SellerSmile is, hands down, the BEST at providing a 5-star customer experience! From swift responses (with proper spelling and grammar!!!) to being able to pivot quickly on new requests, they have supported us and our clients in profound ways that really allow us to be as hands-off as we can possibly be… with confidence knowing everything is going to get done well, correctly, and in the time frames needed. They understand not only the importance of a stellar customer experience, but how that applies specifically to strategies for success on Amazon (which is a whole other ballgame than regular ecommerce). SellerSmile is our preferred (heck, our ONLY) go-to for outsourced customer service support.
Christina Fleming
cascadia seller solutions
Marketplaces we support
SellerSmile is a Shopify Partner
Since 2017 SellerSmile has worked with dozens of Shopify merchants to manage and improve their customer service. The Shopify Partner Program is a diverse group of professionals who use the Shopify platform to solve merchants’ problems and help them succeed. SellerSmile does that by providing support for email, live chat, activity reports, fraud monitoring, order history audits, and more, all on Shopify. We request a secure and limited connection with our “collaborator” account, which gives Shopify Partners like us access to your store directly through our own Partner Dashboard. Our team are already trained experts on all of the most common customer-service functions in Shopify, like finding orders, issuing refunds, sending replacements, locating shipments, tracking inventory, and everything else an e-commerce business does. Let SellerSmile help your brand deliver an excellent customer experience on your Shopify store!
