Dear Seller,

Welcome to SellerSmile, your outsourced e-commerce customer service team. We’ve been handling your customer communications so well that you haven’t even noticed, noticed that smile, surprising you across your face, because for the first time in a long while, you can breathe again. Offload your customer service pains to the experts, Amazon will notice how well your customers are treated. Whether you’re digital-nomading, at home mowing, or out roaming, you can relax knowing SellerSmile is tending to your customers’ needs for you.


Join us for a free live webinar!

Upcoming webinar hosted by Keyword with SellerSmile.

MondayApril 30th 2018, at 4:30 PM Eastern Time.

Webinar focusing on Increasing sales by providing amazing customer support!

SellerSmile on the Keyword Podcast!

Customer service is one of the first things customers will notice about your company. Amazon expects sellers to create a strong customer service strategy to match Amazon’s own goal of being customer focused.

The founders of SellerSmile, Tygh Walters and Michael Melgar, discuss why a strong customer service is crucial plus we’ll be going over ways to improve and win at Amazon customer service.

SellerSmile's philosophy

1. Happy Buyer

2. Happy Amazon

3. Happy Seller

What We Do

Headache-Free Amazon Buyer-Seller Messaging Management

As an Amazon merchant, your time is valuable. Managing your Amazon customer service can be time costly and stressful.  

SellerSmile takes care of managing your Buyer-Seller Messaging for you, and ensures your customer satisfaction is always outstanding.

Don’t worry about having to hire and train a VA overseas.  Our US based support has the tools and experience needed to take over your customer service in less than a day.

– Premium US-based service specialized in Seller Central

– Guaranteed average response time less than 24 hours

– Proven, world-class customer service etiquette

– Gain insights through periodic reporting

– Personalized branding with every response

– Increased ROI with proactive customer service 

Amazon Buyer-Seller Contact Metrics Mastered in Less Than 1 Week

Buyer Seller Contact Metrics before and after SellerSmile Buyer Seller Contact Metrics before and after SellerSmile

See what all the smiling is about

"Thanks for the quick response and for the excellent customer service. I really appreciate you taking the time to send out an additional [product].  The product performs flawlessly and I couldn't be happier.  Again, thanks for going out of your way to make me feel like a valued customer. Just wanted to give you a heads up on that." 
"Thank you so much for getting back to me in such a short time! You guys went beyond what a company does for their customers. That talks highly of you as a company. I’ll definitely leave an Amazon review about your customer service! "
"Whoa, I am blown away by your customer service. Thank you so much! I really appreciate it 🙂 " 

-Amazon buyer responses to SellerSmile customer service



Follow us, we tweet customer service gems.